The business will be a private commercial library, operating multimode as physical, Mobile, and an online library with strong backend support and POS using a mobile app. A hub to connect the community with workshops, wellness, food, networking, business center, women entrepreneurial support, senior citizens, food, travel, and books creating an urban village of interconnectedness.
The concept of tying a community together through books and activities related to learning, community development, NRI connect, workshops, knowledge exchange and share a mobilization of urban manpower resources through generating employment and employability to lesser privileged sectors. Also, creating a network of interconnectedness within the community through the mobile services of the library van (unique) that will take the services to different localities, establishments, and educational institutions, and other smaller communities amongst others.

The Customer Profile

Urban families, women and kids, senior citizens all looking for a community connection and a love of books along with activities and classes that support extracurricular learning and development that revolve around books, upskilling self and others, and family connect through joint activities. Community CSR activities connecting with underprivileged sectors and sharing the books and workshops along with time.

The idea behind this was the loss of community within the new generation and the detachment from a physical reading of books due to technology and gadgets, thereby creating a lacuna and disconnect between the generations. The library will act as a hub to reconnect people, books, services, hobbies, and second wind to women and senior citizens while creating outreach to lesser privileged and extending the services to orphanages and remand homes, and smaller schools that have no libraries. It will also be a reconnect base for returning NRI’s and their parents in India by connecting them to a community of like-minded people and trusted service networks.

The wellness sector will take care of the physical and mental wellbeing of children, adolescents, youth, senior citizens, and families with workshops, seminars, consultations, and outdoor and indoor activities with a community.

The fully computerized backend facility supports seamless transactions like the exchange of books, subscription renewals, registrations, etc. at the point of activities and at the doorstep thereby making the services more accessible and user-friendly through a mobile app.

Supporting Middle-Level Schools (community CSR connect with members)

Adopting two to three schools in Year 1 and supporting them with library and SUPW services where kids are guided in art and craft out of waste, reading, and confidence-building activities and at the end of the academic year, an exhibition is held where the created items are displayed and kids display their spoken skills.

• To be able to provide quality family entertainment and learning activities connected with books and reading.
• Provide successful experiences that include authenticity, fun, and participation with learning and sharing as people need experiences that help give a bigger satisfaction as against just buying something.
• Strong and seasoned management team and aggressive marketing plan to be able to project a consistent and minimum annual growth of 5%.
• A service-based company that exceeds customer expectations.
• To increase the number of customers through superior customer service and word-of-mouth referrals.
• Have a clientele return rate of 90% by end of the first year.
• Established community destination by end of the first year of operation by educating the community on what the company has to offer.
• Aim to become the industry leader in privatized community services by offering superior customer service, a clean upscale environment conducive to giving professional trusting service.
• Convenience by offering clientele a wide range of services under one roof.
• Location –easily accessible location for customer convenience. Mobile van for outreach to communities.
• Credibility, integrity, dedication, and transparency in all operations and services.
• Indoor and outdoor activities for year-round entertainment and community connect.
• Initial capitalization for the company to sustain operations for one year.
• Low overhead through the use of multiscale employees and continual training.
• Strong community ties and involvement of NGOs and other community centers.
• Establishing the library as a place to jumpstart cultural, Educational, and Entrepreneurial growth by being partners for boosting local entrepreneurs, advancing community economic health by increasing support for small entrepreneurs especially women and senior citizens.
• Creating a business referral database to integrate the local community.

Fostering Urban Women through the online platform that was created called Mumpreneurs to reignite their dreams, connect with other women, and with platforms that can help support their ideas, network and rebuild their confidence and reskill for the market as required. Currently, the platform has 400 members on the FB group and about 11 members on the WhatsApp group and they are a cohesive community helping each other.

The workshops will provide new learning opportunities through various in-house and external service providers both online and offline for both professional and recreational sectors. An in-house business center will provide small women entrepreneurs (through the homegrown online platform of Mumpreneurs) with a safe operating space and amenities without overheads to restart in life.

The monthly meetups foster a sense of sisterhood and networking and product display opportunity. Invited speakers in addition to in-house support add value to each meeting with topics of interest and importance discussed.

The shelf space hire helps in the market acceptability of created products and feedback from users aids product refinement. (Mi –Tea, Aroma Symphonies, Arubas Handmade soaps, Bling Bag, Type a Bite are some of the entrepreneurs’ ventures currently supported)

The physical premises also provide training space, meeting space, and hiring of resources like hourly hire space, equipment, and other requirements for members and small business owners, teachers, entrepreneurs, and freelancers.

A small kitchenette will act as a community kitchen providing members healthy refreshments along with classes to learn the same.

The Mobile van is a unique feature that is a mini library on its own and creates a sense of community where ever it is parked. It facilitates the exchange of books, services, and small community meetups when the van is stationed at a community creating an atmosphere supporting community interaction through workshops, storytelling sessions, book reading, and author support along with book clubs, hobbies, travel, and activities clubs, and other community bonding events and includes a sale point for small women entrepreneur homemade/handmade merchandise and small weekend stalls around the van were permitted.

Subscription-based membership (short and long term) that provides the end-user experience with a hub for all recreational, wellness, and learning possibilities within a community and under one roof thereby generating employment possibilities for skilled and semiskilled professionals in the running of the enterprise and classes that will generate employability for the semiskilled.

Assets currently in place include a 3 bedroom flat converted to a library, a mobile van, and a fully furnished facility to run the above mentioned for a minimum of 100 subscribers, to begin with, skeletal support staff as operations are being set up and further expansion will be need-based.